Explainer
Terms and agreements explained
Your agreement with STRIA consists of the accepted proposal, the Data Processing Agreement when STRIA processes personal data for you, access mandates, the General Terms and the Acceptable Use and Access Policy. On conflict they apply in that order. The terms apply only between businesses, and the Swedish version prevails over the English one.
The documents
| Document | What it governs | Where to find it |
|---|---|---|
| Proposal | Scope, price and terms of a specific job. | Proposals in the workspace |
| Data Processing Agreement | When STRIA processes personal data in your systems on your behalf. | Organization, Agreements and terms (signed in, in Swedish) |
| Access mandate | What STRIA may do in your systems, where and for how long. | Access in the workspace |
| General Terms | The base terms for all services. | Legal documents, public |
| Acceptable Use and Access Policy | Rules for the portal and for the access you give STRIA. | Legal documents, public (in Swedish) |
| Privacy Notice | How STRIA processes personal data as controller. | Legal documents, public |
All public documents are under Legal documents and in the footer: General Terms, Privacy Notice and Acceptable Use and Access (Swedish).
Which document comes first
The documents apply in the order proposal, Data Processing Agreement, access mandate, General Terms and the Acceptable Use and Access Policy. The Data Processing Agreement always prevails on matters of personal data processing in the processor role. If the Swedish and English versions differ, the Swedish version prevails.
At registration
The person registering the organization confirms their authority, accepts the General Terms and confirms they have read the Privacy Notice. Registration is not an order. A job only arises when you accept a proposal. Actions taken by an authorized account within its role are binding on the organization.
The General Terms in brief
| Topic | In brief | Section |
|---|---|---|
| Proposal and start | Fixed price or from-price excluding VAT. No billable work before acceptance. A larger job is paused for new approval. | 3 |
| Your cooperation | Input and decisions in time, rights to the material and systems you provide, and a backup before production changes unless backup is included. | 4 |
| Access | STRIA works only within granted access. You can revoke it. | 5 |
| Delivery and defects | Review and verification before completion. Complaints in writing within 30 days of discovery. | 6 |
| Payment | 20 days from the invoice date unless the proposal says otherwise. Late payment interest under the Swedish Interest Act. | 10 |
| Cancellation | In writing. Payment for work done and certain costs. | 11 |
| Rights | Your material and data are yours. What was created specifically for you is transferred after full payment. STRIA's general technology is licensed. | 12 |
| Confidentiality | During the agreement and three years after, and for trade secrets as long as they remain such. | 13 |
| Reference | STRIA may name your company and show your logo in customer lists unless you object in writing. A detailed case study needs your approval. | 14 |
| Data at exit | Exportable customer data in a standard format on request within 30 days after the relationship ends. | 16 |
| Liability | Limited to proven direct loss, and to the price of the job or twelve months of fees for ongoing services. | 18 |
| Law and disputes | Swedish law. Disputes are decided by the Swedish general courts. | 23 |
When the terms change
When the General Terms are updated it shows under Organization, Agreements and terms. An administrator needs to accept the new version before new proposals can be accepted or new programs activated. Existing jobs, invoices and your data are not affected. If a change is materially to your disadvantage, STRIA normally gives at least 30 days notice, and you can terminate the affected ongoing service before it takes effect. The price and scope of an already accepted proposal do not change.
Accepted versions
Under Organization, Agreements and terms, Accepted versions lists each accepted version with the date, who accepted it and links to exactly that version.
This article is guidance. The General Terms and your agreement take precedence over it. General Terms