Guide
Change your Care plan
An organization administrator changes plan under Organization, Technical Care, with Change plan on the active agreement. You can move up or down between Essential, Standard and Growth. The change applies from the next period, on the date shown before you confirm, and the fee changes from the same day. Scope and responsibility boundary stay as they are.
Open Organization in the workspace menu and go to Technical Care.
Choose Change plan on the active Care agreement.
Choose the new plan. Your current plan is marked current plan, and the fee is shown for your pricing tier.
Check the date under Applies from, read the statement and tick the box.
Choose Upgrade to or Downgrade to followed by the new plan.
The agreement then shows Changes to, the new plan and the date. The same information appears on the solution's page under Care.
When the new plan applies
Both upgrades and downgrades apply from the next period. The current period continues on the current plan, with the same fee and the same number of Care requests. From the change date, the new plan's fee and number of requests apply. Periods already invoiced do not change.
What stays the same
A plan change does not alter scope, responsibility boundary or covered systems. It is the same agreement. Priority is not available as a plan change; choose Ask about Priority to receive a proposal.
If Change plan is missing
Change plan is shown only to organization administrators and only on an active agreement. An order waiting for activation or an agreement under notice cannot change plan. The button is also hidden while billing details are incomplete or while updated General Terms are waiting for acceptance.
This article is guidance. The General Terms and your agreement take precedence over it. General Terms