Reference
Compare the Care plans
Technical Care comes in four plans. Essential costs SEK 3,000 per month with one Care request, Standard SEK 5,500 with two and Growth SEK 10,000 with four, all excluding VAT. Monitoring is included from Standard and queue priority rises with the plan. Priority is a custom agreement and is quoted.
In this article
The plans differ in fee, Care requests per month, number of solutions, monitoring and queue priority. Scope and responsibility boundary are defined per solution by STRIA, whatever the plan.
The plans side by side
| Essential | Standard | Growth | Priority | |
|---|---|---|---|---|
| Fee per month ex VAT | SEK 3,000 | SEK 5,500 | SEK 10,000 | Quoted |
| Care requests per month | 1 | 2 | 4 | As agreed |
| Solutions under Care | 1 | 1 | Up to 2 | As agreed |
| Basic monitoring | Not included | Where technically appropriate | Where technically appropriate | Where technically appropriate |
| Health review | Every period | Every period | Every period | As agreed |
| Queue priority | Normal | Elevated | High | Highest |
| Unused requests | Do not carry over | Do not carry over | Do not carry over | Do not carry over |
| Guaranteed response and resolution times | Only if stated in the order | Only if stated in the order | Only if stated in the order | Only if stated in the order |
Fees with Partner
The fees in the table are standard prices. As a STRIA CODE Partner you pay 75 percent of the Care fee, for example SEK 2,250 per month for Essential. The portal shows the fee for your pricing tier before you order. Discounts and benefits are not cumulative.
Priority
Priority is a custom agreement with its own capacity and is quoted. Choose Ask about Priority in the order form under Organization, Technical Care. A new request opens where you describe the solution and the need, and STRIA comes back with a proposal.
This article is guidance. The General Terms and your agreement take precedence over it. General Terms