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Help/Technical Care

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Technical Care

Ongoing management of a solution: what is included, the plans, how to order and change.

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What is Technical Care?Explainer · Technical Care in plain terms: what STRIA does for a solution you already have, what is included, what is not, and what it costs.

Frequently asked questions about Technical CareQuestions and answers · Answers on the responsibility boundary, requests per month, monitoring, health reviews, incidents, access, Partner and notice.

Compare the Care plansReference · Essential, Standard, Growth and Priority side by side: fee, requests per month, solutions, monitoring and queue priority.

Order Technical Care for a solutionGuide · How an administrator orders Care under Organization, what happens next and how to withdraw an order.

Change your Care planGuide · How an administrator upgrades or downgrades Care, when the new plan applies and what stays the same.

Get help within your Care planGuide · How to send a Care request, what the outcome means and how to decide on recommendations.

Give notice on Technical CareGuide · How an administrator gives notice on Care, which notice period applies and what happens to access afterwards.

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Technical Care · Help Center · STRIA CODE