Guide
Get help within your Care plan
Open Care, choose Ask for help on the solution, describe the need in your own words and choose Send to STRIA. STRIA works out whether it is covered by Care, a correction of something STRIA delivered or separate work, and you see the outcome straight away. A request covered by Care uses one of the period's Care requests.
Open Care in the workspace menu.
Choose Ask for help on the solution's card. You reach the What do you need help with? form on the solution's page.
Fill in Short title and What do you need? in your own words.
If it concerns something STRIA delivered recently, choose the delivery under Does it concern something STRIA delivered recently? The list is shown when there are deliveries to choose from.
Choose Send to STRIA. The outcome and STRIA's assessment are shown straight away.
What the outcomes mean
| Outcome | What happens |
|---|---|
| Covered by Care | STRIA plans the work. You follow it under Requests and on the solution's page. The request uses one of the period's Care requests. |
| Corrected at no charge | STRIA corrects it within the delivery's correction window. It does not use your Care requests. |
| Outside Care coverage | STRIA sends you a proposal for separate work. Nothing starts before you accept it. |
| Period capacity used | STRIA can send a proposal for separate work, or you raise it again in the next period. |
| No active Care | STRIA sends you a proposal for separate work. |
Minor, bounded work
STRIA assesses every request. Examples of work Care is meant for are a minor setting or configuration change, a minor update, bounded troubleshooting and a minor technical adjustment on the covered solution. New capabilities, larger features, new AI capabilities, new integrations, migrations and extensive rescue work are separate work.
Recommendations
Recommendations are listed under Recommendations on the solution's page. Each one is labeled Included in Care, Needs a Care request, Outside Care, Separate work, quoted or For your information. An administrator chooses Approve the recommendation or Not now. Separate work never starts before you have accepted a proposal.
When STRIA lacks access
If you see STRIA needs access to operate this solution, a covered system lacks active access. Choose Open access to see what is needed. Affected work waits until access is in place.
This article is guidance. The General Terms and your agreement take precedence over it. General Terms