Guide
Follow work in progress
Open the request under Requests or the work under Projects. At the top you see the status and What happens next. What you requested shows what the work will deliver, Conversation is where you write to STRIA and Changes is where you request a change. Anything that needs you sits first, under Needs your attention on Home.
Open Requests in the workspace menu and choose the request. The page shows the status and What happens next at the top. Work in progress is also listed under Projects and under Current work on Home.
Lists group the work by what it means to you: Needs you, With STRIA and Done. Whatever needs you always comes first.
The case page
| Section | What it shows |
|---|---|
| Status and What happens next | Where the work stands and what happens next. |
| Your STRIA team | The name of the person working on or reviewing the work. Shown while the work is in progress. |
| What you requested | What the work will deliver and, where defined, the criteria it must meet. |
| Deliveries | What has been delivered, with reference and date. |
| Changes | Changes you have requested and where they stand. |
| Conversation | Messages between you and STRIA, with attached files. |
When STRIA needs something from you
The question appears under STRIA needs some information. Write your answer, attach files if needed and choose Answer. The work can continue once you have answered. You also receive an email when STRIA needs information.
If the work is delayed
If the work takes longer than planned, STRIA says so in the conversation and the status becomes Delayed.
Request a change
Choose Request a change under Changes on the case page.
Choose what it concerns: A small adjustment, Something does not work as agreed or New or expanded work.
Describe the change under What would you like changed?, attach files if needed and choose Send to STRIA.
The answer appears straight away: Part of the existing work or Changes the agreed scope, price and/or timing. The latter leads to a proposal before any work on the change starts.
Request a change is available when the case has the status Scheduled, In progress, Delayed, Delivered or Completed.
If the job turns out larger
If the job turns out larger, different or more complex than the scope the proposal is based on, STRIA pauses before doing further chargeable work outside the approved scope, documents what has come to light and asks for your approval. Timelines assume that you provide answers and material on time.